Client
Mercado Público is an electronic platform managed by Chilecompra, where more than 850 public agencies make purchases from over 123,000 companies of all sizes. On this platform, you can sell the products and services that the government needs.
Goal
Digitize the process of standard bases for public procurement of data center services for registered institutions.
Tools
Sketch, Slack, Invision, Jira.
Year
2019
Design process
I began this project by studying the Chilean government’s public procurement regulations to understand the procedures, restrictions, and general conditions for purchases in the public sector.
Next, I reviewed the preliminary project documentation to understand the strategy, objectives, and team assigned by the institution for the project’s development.
With this information, I approached each member of the core and support team to interview them about their perspective on the project, using a stakeholder interview guide.
Then, with the support of the adoption team, I conducted interviews with users who purchased data center services. This was to understand their experiences with the current process and identify areas of satisfaction or dissatisfaction.
Using the interview data, I created a document summarizing the results, highlighting the main insights, trends, and conclusions from both the business and user perspectives.
Finally, I accessed the system in its test version to understand its current functionality and visualize its optimal version.
With this background, I began to develop the current and ideal user journeys.
As a measure to support the development team, I prepared a document of the current and ideal flow that allowed, in just one view, to see the differences and which parts could be reused from the bidding module.
Design solution
