Graphic designer with 13 years of experience and 5+ years as Senior UX, focused on redesigning critical processes and eliminating operational risks. Leads end-to-end projects from research through deployment. Recognized for identifying structural failures, stopping financial losses, and scaling digital solutions.
- Optimized the financial data update flow (40,000+ users), improving ROI by 38% through UX Writing and A/B testing.
- At Walmart, identified a structural gap in the returns-pickup process that enabled systematic fraud (product + refund). Led operational adjustments to eliminate risk and stop millions in losses.
- Served as expert UX consultant for the digital transformation of Chile’s complete maritime import system, from North to South.
Implemented and established digital accessibility standards (A11y + WCAG) across multiple organizations, ensuring inclusive products aligned with compliance requirements.
TECHNICAL SKILLS
Graphic Design
Illustrator, Photoshop, Sketch, Figma, Affinity Designer.
Web Design
Sketch, Figma, InVision, UXpin, Illustrator, Photoshop, Affinity Designer, UXpin.
Front End Development
HTML, CSS, PHP, WordPress, Microsoft .NET, Microsoft SharePoint.
Languages
Native Spanish. professional English Ets Toeic 840 Points, basic French.
EXPERIENCE
Senior UX Designer
Santander
2024 – 2025
Senior UX Designer
Walmart
2021 – 2023
UX Designer
Tanner
2021 – 2021
UX/UI Consultant
Ministry of Transportation and Telecommunications of Chile
2020 – 2020
UX/UI Designer
ChileCompra
2019 – 2020
Digital Marketing Lead
KIBERNUM
2017 – 2019
Web designer
KIBERNUM
2012 – 2017
Web designer
UNIACC
2012
Designer
FREELANCE
2011- Present
Web designer
BINARIA
2010
EDUCATION
- Diploma in User Experience Design and Measurement in Digital Environments, Pontifical Catholic University of Chile.
- Graphic Design, Duoc UC.
CERTIFICATIONS
AND COURSES
Diploma UX-PM Level 1, UX Alliance.
English CEFR, Level Test B1.
Inbound Certified, HubSpot Academy.
Accessibility Workshop, Universidad Del Desarrollo.
Inclusive Design for Digital Platforms, Universidad Del Desarrollo.
Product Strategy, Adrian Solca.
Product Design, Sol Mesz.
Human-Centered Service Design, IDEO U.
Introduction to UX Research, Domestika.
User Experience: The Beginner’s Guide, Interaction Design Foundation.
Design Thinking: Design For New Experiences, Skillshare.
Visual Thinking: How To Create Sketchnotes, Skillshare.
Visual Thinking: Drawing Data To Communicate Ideas, Skillshare.
Scrum Leaders, Valueinnova.
Windows Dev Ninja, Windows.
Testimonials
See what other professionals who have worked with me have to say.
Victor es un excelente profesional, con una creatividad sin limites, positivo y siempre en busca de nuevos conocimientos.
Having worked with Victor on “Diseño Emergente” during our time as undergraduate students in Santiago, Chile, I can safely say that he is a highly entrepreneurial and driven creative professional. He brings a unique mindset and way of thinking that would be an asset to any team looking to include a design perspective to their …
Víctor no solo es un excelente profesional, responsable, creativo, siempre atento a buscar nuevas soluciones a desafíos en el trabajo; sino que además un ser humano integral, lleno de cualidades únicas!
Victor es un profesional dedicado a su trabajo, con una visión innovadora sobre el desarrollo digital, que le permite aportar en los proyectos con propuestas vanguardistas y frescas. Posee un profundo conocimiento en User Experience (ux) que le ha permitido generar sitios y propuestas gráficas que abordan el interés del usuario y la funcionalidad, según …
Victor se caracteriza por su profesionalismo, deseos de autosuperación y constante aprendizaje, además de contar con una muy buena disposición de trabajo en equipo.